Refund & Cancellation Policy

This policy explains your cancellation rights and our refund practice for Sentinel Shield subscriptions. It applies to Solo, Starter, and Professional plans. Enterprise plans are governed by the terms of their custom Master Services Agreement (MSA), which takes precedence where it differs.

1. Your 14-day cancellation right

If you are a new subscriber based in the UK or EU, you have the right to cancel your subscription within 14 days of the start of your paid plan without giving a reason. To exercise this right, contact us at sentinelshield-help@mail.uk within the 14-day window. If you cancel within this period and have not meaningfully used the Service beyond initial setup, we will refund your first payment in full.

2. Cancelling a monthly subscription

You can cancel a monthly subscription at any time from your account settings or by emailing us. Cancellation takes effect at the end of your current billing period — you keep access until then. No further payments are taken after the period in which you cancel.

3. Refunds after the 14-day window

Outside the 14-day cancellation window, monthly subscription fees are non-refundable for partially used billing periods. Once a billing period has been charged, you retain access for the remainder of that period but no refund is owed for the unused portion.

4. Annual plan refunds

If you cancel an annual plan within the first 30 days of the plan, we will refund the unused portion on a pro-rata basis. After the first 30 days, annual plans are non-refundable, but you retain access until the end of the paid term and the plan will not renew.

5. Enterprise plans

Cancellation and refund terms for Enterprise plans are set out in the customer's MSA and may differ from this policy. Where the MSA is silent, this policy applies.

6. How to cancel

To cancel, use the cancellation option in your account settings or email sentinelshield-help@mail.uk from the address on your account. We will confirm your cancellation by email.

7. Contact

Questions about a refund or cancellation? Email sentinelshield-help@mail.uk and we will help. See also our Terms of Service.