Sub-processors
The third parties we rely on to deliver and operate the Sentinel Shield platform.
Last updated: 30 September 2026
Sentinel Shield engages sub-processors to provide components of the Service. Each sub-processor is bound by a written agreement requiring an equivalent level of data protection, and processes customer data only on our instructions.
Current sub-processors
| Category | Purpose | Transfer basis | Status |
|---|---|---|---|
| Cloud hosting & infrastructure | Application hosting, database storage, and compute infrastructure (UK/EU regions) | UK adequacy / EU SCCs | Active |
| Email & communications | Transactional email delivery, notifications, and account communications | SCCs | Active |
| Analytics | Product usage analytics and service performance monitoring | SCCs | Active |
| Product monitoring | Error tracking, uptime monitoring, and application performance management | SCCs | Active |
| Payment processing | Subscription billing and payment handling | SCCs | Active — available on request |
| Incident Response Bot — Google (optional) | Gmail API and Google Drive API for email alerting, file quarantine, and access revocation in the Incident Response Bot. Processes connected mailbox metadata and file metadata/permissions. Activated only for customers who connect a Google integration. | SCCs (Google LLC / Google Ireland Ltd for UK/EU customers) | Optional — activated per-customer |
| Incident Response Bot — Microsoft (optional) | Microsoft Graph (Outlook mail, OneDrive) for email alerting, file quarantine, and access revocation in the Incident Response Bot. Processes connected mailbox metadata and file metadata/permissions. Activated only for customers who connect a Microsoft integration. | SCCs (Microsoft Corporation / Microsoft Ireland Operations Ltd for UK/EU customers) | Optional — activated per-customer |
Where a specific vendor name is not yet listed, it is available on request. We will publish vendor names as contractual permissions allow.
Changes and your right to object
We notify customers in advance of any new sub-processor and offer the right to object. If you object to a new sub-processor and cannot reasonably resolve your concern, you may terminate your subscription as permitted under the Terms of Service. To receive sub-processor change notifications, ensure your contact details are current in your account settings.
Contact
For questions about our sub-processors or to request the specific vendor for a category, contact us at sentinelshield-help@mail.uk.